That’s the message from the county Liberal Democrats following the publication of the annual highways satisfaction survey. In response to Gloucestershire County Council’s press release that says “satisfaction levels are up, but there’s more to do.”
Member of the Council’s Environment and Communities Scrutiny Committee, Cllr. Jeremy Hilton (Kingsholm and Wotton) said:
"Today we received the report on satisfaction levels for the county's highways services. It is not that good, with 35% of respondents saying the service provided by the contractor Amey was poor or very poor. The cabinet member needs to do better. A business with such a poor satisfaction rate, with only 7% saying it’s very good, would go bust immediately.
“We all know that many of the county’s roads and pavements are in poor condition and that requests by councillors for new repair projects are being delayed or not getting done all.”
Leader of the Liberal Democrat Group on Gloucestershire County Council, Cllr. Paul Hodgkinson (Bourton and Northleach) said:
“Anyone driving on the county’s roads will know that there are too may potholes and bad surfaces – the overall situation hasn’t changed.
“The contractor Amey has had a bad press and we’ve said before that they need to be replaced when the contract comes up for renewal in 18 months’ time. The Lib Dems have also said that we need to bring some services back in house to take control back of this vital service.
“These new survey figures are bad – no amount of spin can cover that up. 65% of parish and town councils don’t think Amey’s performance is good. In fact 35% think it was poor or very poor! That’s a terrible result in anyone’s eyes.
“Yes, there’s been an improvement but this is like rearranging the deck chairs on the Titanic. Only a big change will get our roads back to where they should be.”